Care Services Manager - Chertsey in Chertsey at Yellow Hat

Date Posted: 8/5/2019

Job Snapshot

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Job Description

About the role

The Care Services Manager will be an experienced and credible clinician who will be key in the effective delivery of person-centred services to meet the identified needs of residents. They will ensure that all such services provided are in accordance with legislative and regulatory requirements, for example, Care Quality Commission (CQC) and company policies. They will take responsibility for all aspects of operational care management and provide the necessary leadership to support changes in services as they develop. They will also have input to the Care Strategies delivered and implemented across the organisation

Specific responsibilities are, but not limited to;

  • Ensure the planning, delivery and operational management of the Care Services, delivering a high quality service that supports the residents within our homes to live safe and fulfilled lives. Demonstrate a comprehensive understanding and application of CQC Fundamental standards.
  • Take overall responsibility for effective rota management and planning to ensure rota's are fair and equitable with the appropriate numbers and skill mix to meet the needs of the residents and that these are clearly communicated in a timely way
  • Lead and be accountable for the effective creation, implementation and ongoing management of all required resident records and documentation in line with company policy and the regulatory requirement
  • Actively involve residents, families and all staff in the development of quality standards through effective implementation of the resident and staff survey processes and forums.
  • Take overall responsibility for the effective management of the governance and quality assurance frameworks ensuring appropriate levels of responsibility and where necessary all required actions are taken.
  • Support the effective and continuous improvement of the service through the completion of quality audits as defined by the annual Compliance Audit Programme. Develop, implement and monitor improvement plans that are put into place.
  • Develop, maintain and work effectively with all partners and key stakeholders in the provision of a quality service.
  • Ensure the development and implementation of effective lines of communication and information in appropriate, accessible formats for residents, family members, staff and all other relevant stakeholders.


About you

To suceed in this role, you will need to have:

  • Current NMC registration, ENB 998/Mentorship Qualification or equivalent.
  • Evidence of further relevant post-registration professional development
  • Minimum of five years' post registration experience, at least three within a senior management role
  • Experience of managing care and nursing within the Social Care or other relevant environment.
  • Comprehensive knowledge of and ability to implement strategies and approaches to deliver CQC Fundamental Standards
  • Comprehensive understanding and ability to deliver governance and quality assurance frameworks
  • Highly developed and effective communication and interpersonal skillsA flexible approach to the working week, which includes early starts, evenings, weekends and Duty Management cover by prior agreement, to support special activities and the needs of the business

About our Benefits.

We recognise that extra special efforts should not go unrewarded and that is why we provide a number of special incentives and bonuses that can be earned throughout your time working for the company.

  • Extremely competitive pension scheme
  • Free uniforms that are both attractive and practical
  • Free eye care tests and options for funding towards future spectacles if required
  • Refer a friend and get a cash bonus of up to £1000
  • Cycle to work scheme
  • Study support
  • Holiday discounts
  • A variety of motor related offer

About the Company.

This company is delivering a new standard of nursing homes in the UK. A unique and inspiring group of homes, where care and lifestyle go hand in hand. These homes offer residents a relaxing, safe environment where they can enjoy comfort, companionship, independence - and their own front door.

The company vision is "delivering peace of mind", peace of mind for the residents that they will be cared for and supported within our homes to live safe and fulfilled lives. Peace of mind of their families knowing that their loved ones are being well cared for and peace of mind for our employees knowing that they will be trained and provided with development opportunities to continue to build their capabilities to enable them to be the best they can be.

Yellow Hat UK is acting as an Employment Agency in relation to this vacancy.