Clinical Lead Manager - Golders Green in Barnet at Yellow Hat

Date Posted: 8/15/2019

Job Snapshot

  • Employee Type:
  • Location:
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

The Clinical Lead will be responsible for audit clinical and care practice across the homes to identify good practice, clinical compliance and areas for improvement to enable high performance against CQC standards, key performance indicators, best practice standards, values and expectations. You will investigate and analyse complaints of a clinical / care nature as requested, producing robust well evidenced reports which enable resolution and learning,deliver action plans, training and implement actions to facilitate the continuous improvement of clinical practice and customers' experience of it. You will be expected to provide advice, support and guidance to registered managers and their wider teams and provide Cover for Care homes in the absence of the Service Manager.

There are ten care homes located in North-west London, Redbridge, Stanmore and Brighton. The homes have capacity for 607 people who require assistance with activities of daily living. People residing in our homes may have a wide range of needs due to conditions such as dementia, mental health issues, physical disabilities and other conditions affecting older people. Our homes also provide end of life care. Four of our homes include nursing care. Two homes are specifically for people with functional mental ill-health conditions. Our aim is to ensure that people are enabled to live meaningful lives and maintain their personal and civic identities regardless of impairment or ill-health

What you'll be doing:

  • Auditing clinical practice in the homes in accordance with an agreed audit schedule, producing well evidenced objective clear written reports which identify good practice and provide practical and realistic improvement recommendations
  • Investigating directly, or contribute to the investigation of, complaints of a clinical nature as requested by the line manager, providing robust well evidenced clear findings
  • Analysing clinical complaints to identify and report on themes, trends, and learning
  • Identifying good practice and recommend local and organisational improvement actions arising from all aspects of the role, to enhance clinical practice and residents' experience of care.
  • Working closely service manager for care homes and best practice and compliance.
  • Advising service managers and registered / care managers of findings and assist in the development and implementation of an appropriate action plan
  • Assisting with the implementation of improvement recommendations as appropriate to increase service quality, and monitor progress through the audit cycle.
  • Working with Learning and Development colleagues to facilitate the delivery of relevant learning sessions which increase performance and apply learning arising across the quality system in order to enhance the delivery of excellent clinical and related services and improve residents' quality of life.
  • Assisting the safeguarding lead, as required in relation to safeguarding enquiries and other areas relevant to care quality.
  • Contributing and have an oversight to the organisation's clinical policies and procedures
  • Monitoring the nurses for revalidation via a tracking system, on a quarterly basis, and liaise with the relevant Service Managers on any queries
  • Updating the organisation of on any evidence-based changes in relevant clinical practice.
  • Attending and presenting to Clinical Governance Committee.
  • Assisting in the development of digital technology with the organisation, in relation to care, ensuring that practice and clinical issues are documented as required.

What you'll need:

  • Level 1 Registered Nurse
  • Current Live NMC pin
  • Trained to conduct clinical audits
  • RMN/ or RGN or dual registration with Dementia experience
  • Training qualification in dementia and/or mental health
  • Experience of working within nursing and care homes
  • Experience of qualitative auditing of clinical practice; ability to do so against established clinical key performance indicators in accordance with an agreed schedule
  • Proven ability to produce and present well evidenced, clear objective reports, briefing papers and practical improvement recommendations
  • Experience of delivering clinical quality improvements directly and through influencing and supporting others
  • Experience of investigating concerns/complaints and responding effectively
  • Experience of planning and delivering training
  • Experience of working with digital technology
  • Evidence of a wide range of up-to-date and relevant clinical skills for the role
  • Sound analytical skills in combination with an ability to see the "bigger picture" of the strategic and operational context and an emotionally intelligent approach
  • Knowledge of the current CQC standards and inspection framework and ability to assimilate any changes in regulatory standards and practice
  • Demonstrable experience of providing expert clinical and technical advice, support and guidance to senior management and teams across our resources.
  • Proficient user of Microsoft Office applications including Word, Excel, PowerPoint; easily able to assimilate other software packages
  • Ability to accurately identify both detail and themes; to recommend appropriate continuous improvement actions; and to monitor the success
  • Ability to assimilate complex and conflicting information. Able to identify and triangulate evidence.
  • Ability to work creatively to raise awareness of procedural requirements and best practice across clinical services in addition to audits
  • Ability to provide expert clinical and technical advice, support and guidance to senior management and teams within resources
  • Ability to constructively approach challenging situations to achieve positive outcomes
  • Ability to responsibly manage own day to day workload to deliver high quality work against an agreed audit schedule and other, possibly competing, deadlines
  • Driver with current licence and own car
  • Excellent verbal and written communication skills
  • Ability to influence
  • Strong organisational and administrative skills
  • Ability to form meaningful, constructive relationships with colleagues, residents, relatives' volunteers and staff across the care homes and members of the wider community which create positive change to practice
  • Ability to use initiative appropriately and work independently without direct supervision
  • Ability to provide coaching and training to teams, ensuring successful transfer of knowledge processes, tools or methodologies
  • Strong commitment to values and providing an excellent customer experience


Excellent benefits and training to all staff. Benefits include, free meals, 20 day's annual leave, Pension scheme, various discounts, Loans and mileage reimbursement, ride to work scheme, eye tests, employee referral bonus and more.

Yellow Hat UK is acting as an Employment Agency in relation to this vacancy.