Regional Operations Manager in Guildford at Yellow Hat

Date Posted: 11/21/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Guildford
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/21/2019

Job Description

Regional Operations Manager

7 Care Homes, predominantly in Croydon and Surbiton

Annual Salary up to £55,000 - £60,000

Must have a valid NMC PIN

The contract is initially for 12 months maternity cover with possible opportunity to remain with the Group due to planned expansion.



Our vision: Inspiring and enabling people to live a meaningful life, as part of a great life. Committed to changing the way care is being provided and perceived by embracing innovation and new concepts of care. Our mission: Making a difference in the life of those we engage with by inspiring moments of joy, happiness and a sense of belonging within our unique communities based on the needs and choices of each individual. Our Values: Care ; Comfort ; Compassion ; Credibility Our slogan: Your future matters

JOB PURPOSE

  • To sustain and continually improve standards within the Homes.
  • To provide strong inspirational leadership to the individual Home teams within your region and across the company.
  • To ensure that the Homes comply with all statutory and regulatory requirements.
  • To identify and share with the Operational and Compliance team ideas to improve quality standards and drive the financial performance of our key performance indicators.
  • To implement and monitor improvement plans for enhanced quality of care and financial performance.
  • The role carries delegated accountability for the care and financial performance of the homes. The responsibilities of the role are managed through a team of Home Managers, who in turn carry delegated authority and accountability within the company.
  • To promote our Vision, Mission and Values through positive behaviours.


KEY RESPONSIBILITIES

  • Care Standards
  • Promote a strong care ethos based on our Vision,
  • Mission and Values,
  • striving to achieve the highest standard of care and resident outcomes.
  • To become the leading care provider in the industry and work towards an "Outstanding" outcome from CQC for all Homes.
  • To ensure that staff are aware of their legal and statutory obligations and to take responsibility for ensuring that these requirements are monitored and met.
  • To support the Homes to recruit into all vacancies and maximise staff retention though the Group initiatives and local activity interactions.
  • To maximise occupancy through positive promotion of our brand and working in partnership with the Groups Sales and Marketing initiatives.
  • Ensure clinical compliance in relation to the quality of care in each of the Homes. Ensure satisfaction surveys involving residents and their relatives are carried out and produce an action plan to address any shortfalls arising from the surveys.
  • Ensure Quality Assurance Audits are carried out within the agreed company timeframe by the Home Manager and the Regional Support Manager. To implement an action plan to address any shortfalls.
  • Maintain positive relationships with regulatory and legislative bodies, ensuring compliance with their requirements.
  • To actively participate in supporting the Home Managers with new IT systems.
  • Ensure Care Plans and administration of medication audits are completed accurately on an ongoing basis.
  • Ensure a timely response to Commission Inspection and other authorities' reports and appropriate Action Plans are drawn up and adhered to.
  • Comply with the appropriate registering legislation and including the Health and Social Care Act 2008.
  • Ensure that all responses to residents and relative complaint comply with the Company's complaints procedure and are dealt with on a timely basis and monitored accordingly. Trends to be monitored and root cause analysis to be undertaken where indicated to prevent a recurrence. Make sure that all internal reports are sent on time and in line with the company's standards.


Financial Performance

  • To assist the Home Managers in preparing and meeting the Homes budgets.
  • To assist the Home Managers in preparing the annual and occupancy flexing review of staffing requirements.
  • To deliver EBITDA, return on investment and cash-management targets in line with the budget.
  • Seek opportunities to improve the financial performance of the Company. Maintaining and executing a profit improvement plan that includes revenue-raising and cost-efficiency initiatives, and applying resources as appropriate to underperforming homes priority homes.
  • Monitor the activities of all Homes, ensuring the effective use of finance and resources through Home visits and meetings, working with Home Managers.
  • To review the monthly management accounts with the Home managers and address any negative financial variances through an action plan.



Operational duties

  • Ensure that Home Managers are familiar with, and comply with, all Company Policies, procedures and legislative requirements governing the Operation of Homes and that these have been conveyed to Home staff.
  • To assist Home Managers in a supportive role to achieve and maintain occupancy and fee targets. Sourcing potential client intake in discussions with external organisations and through producing an inspirational Sales and Marketing strategy on an individual Home basis.
  • To liaise with Home Managers and Administrators on a regular basis undertaking a visit to the home no less than monthly. To visit focus Homes at least weekly.
  • To ensure staffing levels are adhered to at all times and skill mix is, as Care Standards, suitable for the category of care- especially during the Manager`s absence.
  • To ensure Manager`s maintain compliance with all statutory agencies.
  • To attend CQC inspections where a Home Manager is not present in the Home.
  • To provide support to the homes as required including out of office hours.
  • To complete internal audits and develop improvement plans within agreed timeframes.

PERSONNEL

  • Review the home recruitment methods, identifying strengths and weaknesses. Recommend new recruitment strategies that combat the weaknesses and strengths of the home.
  • To appraise the performance of the Home Manager, and agree objectives aligned to operational and financial targets. Agree training and development needs for the Home Managers. Undertake formal supervision with Home Managers minimum bi monthly.
  • To conduct the first line interviews and induct new Home Managers.
  • To ensure staff are appropriately trained and recruited in line with current legislation and regulations.
  • To monitor the level of clinical competence and the quality of individual care in each home.
  • Staff retention is a key focus and staff feel valued and are able to contribute to developing and implementing new initiatives and ideas and enable creativity.
  • To have open, honest and transparent communication with all members of the Operational and Compliance teams



TRAINING

  • To participate in staff meetings and training activities as required.
  • To ensure individual Training & Development plans are implemented and updated following training, supervision and appraisal.


QUALITY

  • To maintain and improve your own professional knowledge and competence.
  • To ensure that the standards of care and work are maintained as set down by the Home Manager or in his/her absence the Deputy Manager.



EQUAL OPPORTUNITIES

  • It is the aim of the company to ensure that no employees or job applicants receive less favourable treatment on the grounds of sex, race, religion, age, sexual orientation, disability or marital status. All employees will be expected to contribute to ensuring that this philosophy is maintained.


OTHER DUTIES

  • To carry out all duties in a safe manner having regard for the health, safety and welfare of self, staff, residents and other persons within the Company.
  • To travel extensively throughout a wide geographical area as required with flexible working hours.
  • To accept the Region and Homes allocated may change in accordance with the needs of the company to meet its goals
  • In consultation with the Group Operations Director undertake other related roles required at times of exceptional need
  • Must be computer literate, including a working of Microsoft Office and remote applications eg: Skype
  • Ensure personal development through keeping updated in industry regulatory requirements, market trends, developments in the market place and the competition through reading of industry specific material.

Yellow Hat UK is acting as an Employment Agency in relation to this vacancy.